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Business Training Series

Please note, the Business Training Series will be held at a different location each month.

November 13

How to Create Superconnected Digital Experiences
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Hilton Garden Inn Fargo, 4351 17th Avenue South.
Presenter: Dean Froslie, vice president of digital strategy, Bell Bank

The demands of digital marketing never end. Our time and resources are consumed with feeding and maintaining our digital channels, juggling new projects, keeping ahead of the competition, analyzing our efforts, and developing skills we definitely didn’t learn in college.

Despite our hard work and best intentions, our digital efforts sometimes fall short. We design websites that look great, but lack digital and content fundamentals. We focus on individual channels and campaigns, but don’t fully consider how they all fit together. We overlook basic (and sometimes boring) customer needs and questions. We assume our related technology systems are intuitive and simple. We think accessibility is all about technology. We don’t guide our audiences to the next step in their journey.
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December 12

Failure is Not an Option, it is a Necessity
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Delta by Marriott, 1635 42nd Street South, Fargo
Presenter: Daniel Klug, culture & change management lead, Blue Cross Blue Shield of North Dakota

Have you ever experienced a failure or a loss? Not a simple mistake, but rather an event that left you defeated, and full of self-doubt? You are not alone. Failure and losses are experiences everyone will go through at some time in their life. However, successful individuals have found a way to learn from, overcome and leverage these negative experiences for future success.

At this session, Klug will present key insights on the needed mindset, how to diagnose failure, how to leverage criticism to your benefit, and the necessity of perseverance.
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January 9

From Untapped to Optimized: How to Engage, Lead and Inspire Today’s Workforce
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Holiday Inn Fargo, 3803 13th Avenue South
Presenter: Andrea Hochhalter is the founder of Beyond Facilitation and Emily Porter, chief marketing officer of Beyond Facilitation

We’ve long known that employees tend to prefer to work toward the top of their skill set, and they want to be engaged and have a sense of purpose at work. What’s different now? The lion’s share of today’s workforce (68%) is comprised of Gen Xers and Millennials, who value these elements even more than previous generations.

This generational shift is putting a different demand on leaders and managers. In fact, approaches that have worked in the past may have the opposite effect now: causing tension, stifling innovation, and driving turn-over. The good news is there is an approach that can improve morale and performance: facilitative leadership.

In this presentation, learn trends driving the change, a practical approach to the facilitative leadership style, and why and how it works.
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February 13

Foundation for Consultative Selling
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Hilton Garden Inn Fargo, 4351 17th Avenue South
Presenter: Tamara Anderson, VP - team performance strategist, Dale Carnegie of ND & MN

When customers have completed 70% of the buying process without engaging with a single person and can complete many purchases online without ever interacting with a sales person, traditional, transactional sales tactics simply no longer work.

High-performing sales people are doing something that the internet cannot do. They are building relationships. They are passionate and committed to the success of their client. They understand that enduring relationships are the key to positive outcomes for all. And true relationships build loyalty and referrals, resulting in a lucrative pipeline and ultimately catapulting sales professionals over their quotas and goals.

New and seasoned salespeople will learn the fundamentals of a consultative selling approach that creates win-win outcomes for their organizations and customers. This session will offer an overview of consultative selling and then dive deeper into vital sales skills like managing time effectively, focusing on priorities, and creating a compelling personal vision.
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April 10

Coaching for Success
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Delta by Marriott, 1635 42nd Street South, Fargo
Presenter: Jill Berg, presidenta and owner of Spherion Staffing

Giving and receiving feedback is paramount for accountability and transparency within an organization. Whether you are a co-worker, peer, team lead, supervisor or manager, coaching up, down and across the organization can lead to a culture of open, transparent communication.

Coaching to the other person’s strengths is more effective and produces better results. Attendees at this session will learn the importance of transparency, accountability and communication as it relates to giving and receiving feedback. Coaching is an effective method to build your human bank account within an organization.
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June 12

How to Keep Morale and Productivity Up When Times are Tough
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Courtyard by Marriott, 1080 28th Avenue South, Moorhead
Presenter: Bethany Berkeley, Corporate Solutions Consultant at Dale Carnegie of ND and MN

Downsizing, mergers, acquisitions and leadership transitions are among the more common and challenging organizational changes that human resource professionals are tasked with navigating effectively. The need for the human resources workforce to be equipped with skills to navigate these transitions is substantial, and recent research confirms it; Deloitte notes that the rate of projected mergers and acquisitions is at an all-time high and the Bureau of Labor and Statistics showcases the increasing rate of baby boomers approaching retirement. Not to mention, a survey conducted by the Fargo Moorhead West Fargo Chamber of Commerce reported that workforce challenges continues to be the number one issue impacting North Dakota businesses.

Maintaining high levels of morale and productivity when times are tough is vital for the overall growth and health of the organization; however, particularly during times of transition, attitudes and behaviors are contagious and it takes only one person to either negatively or positively influence the masses. More often than not, change elicits fear and uncertainty, which can tank engagement and create additional barriers to move forward and rebuild.

Throughout this interactive session, you will discover how to build employee engagement, reduce stress and worry, handle difficult conversations, and positively influence the behaviors and attitudes of team members. With these skills, you will be equipped to work with the leadership within your organization to effectively embrace change and maintain a healthy company culture throughout transition.
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August 19

My job is easy...until people get involved: Mastering teams and co-workers
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Radisson Hotel Fargo, 201 Fifth Street North.
Presenter: Erik Hatch, owner/CEO, Hatch Realty & Hatch Coaching

Let’s face it. The people we work with can make or break us in far too many ways. Learning how to connect and interact with your co-workers is essential to future success. You’ll spend up to 40+ hours a week with these people – and you rarely, if ever, get to choose them! At this session, you’ll learn some great ways in which to help one another be your best selves.

Erik’s energetic and poignant tips will leave participants with immediate takeaways for implementation. Through humor, insight, and applicable experiences, Erik delivers the right recipe to help professionals throughout the community.
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PROGRAM SPONSORS
Bethany Retirement Living   Forum Communications Printing   Gate City Bank   

SUPPORTING SPONSORS
Consolidated Communications | Discovery Benefits | GOLDMARK Property Management
Moore Engineering | TrueIT™ | Wanzek Construction, Inc.

EVENT PRODUCTION SPONSOR
livewire
 

 
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