Please note, the Business Training Series will be held at a different location each month.
Why Millennials are Leaving You: A Look at Leadership & Organizational Commitment
11:30 a.m. to 1 p.m. | $27 for Chamber Members | $40 for Non-Members | DoubleTree by Hilton West Fargo Conference Center, 825 East Beaton Drive, West Fargo
Presenters: Brein Haugen, associate director of admissions, Rasmussen College and Tamara Anderson, team performance strategist at Dale Carnegie Business Group
Retaining employees has never been more imperative. We know that millennials have had a different upbringing than past generations, and that they differ in their expectations of themselves and others. At this session, Tamara Anderson of Dale Carnegie ND and MN and Brein Haugen of Rasmussen College will discuss strategies for understanding and retaining millennials, as we look at qualitative research.
Serving Customers in a Digital World
11:30 a.m. to 1 p.m. | $27 for Chamber Members | $40 for Non-Members | Holiday Inn Fargo, 83803 13th Avenue South
Presenters: Mark Youngblood, Vice President of User Experience for Discovery Benefits, and Deanne Trieglaff, Online Correspondence Supervisor for Swanson Health Products
We live in an age where we rely heavily on technology for communication - email, instant messenger, social media, web applications and more. But our customers are still human. How do we put that human touch on the service we provide despite our digital delivery?
Join a panel of customer service enthusiasts from a variety of area organizations as they share their tips, tricks and what they have learned about providing excellent customer service in a digital world.
Preparing for the Active Shooter
11:30 a.m. to 1 p.m. | $27 for Chamber Members | $40 for Non-Members | Courtyard by Marriott Fargo-Moorhead, 1080 28th Avenue South, Moorhead
Presenter: Moorhead Police Department Lt. Chris Carey
The thought of an active shooter in our business or on our campus strikes fear. What motivates the shooter? How do we respond? Moorhead Police Department Lt. Chris Carey will deliver a presentation on the history of active shooter and the lessons we learned from past events.
What should you expect as a response from the police? Knowing the five stages of an active shooter can assist in prevention. Is your business or campus attentive to employee behavior and doing everything they can to prevent being a target? Do you know how to “harden a target”? Knowing when to run, hide or fight should be a part of every employer’s plan. If the time comes to fight, you will find your inner warrior. Does the media influence how we feel or how we prepare for an active shooter? This presentation will provoke emotion and emotion will provoke action. Be prepared!