Please note, the Business Training Series will be held at a different location each month.
Serving Customers in a Digital World
11:30 a.m. to 1 p.m. | $27 for Chamber Members | $40 for Non-Members | Holiday Inn Fargo, 83803 13th Avenue South
Presenters: Mark Youngblood, Vice President of User Experience for Discovery Benefits, and Deanne Trieglaff, Online Correspondence Supervisor for Swanson Health Products
We live in an age where we rely heavily on technology for communication - email, instant messenger, social media, web applications and more. But our customers are still human. How do we put that human touch on the service we provide despite our digital delivery?
Join a panel of customer service enthusiasts from a variety of area organizations as they share their tips, tricks and what they have learned about providing excellent customer service in a digital world.
Preparing for the Active Shooter
11:30 a.m. to 1 p.m. | $27 for Chamber Members | $40 for Non-Members | Courtyard by Marriott Fargo-Moorhead, 1080 28th Avenue South, Moorhead
Presenter: Moorhead Police Department Lt. Chris Carey
The thought of an active shooter in our business or on our campus strikes fear. What motivates the shooter? How do we respond? Moorhead Police Department Lt. Chris Carey will deliver a presentation on the history of active shooter and the lessons we learned from past events.
What should you expect as a response from the police? Knowing the five stages of an active shooter can assist in prevention. Is your business or campus attentive to employee behavior and doing everything they can to prevent being a target? Do you know how to “harden a target”? Knowing when to run, hide or fight should be a part of every employer’s plan. If the time comes to fight, you will find your inner warrior. Does the media influence how we feel or how we prepare for an active shooter? This presentation will provoke emotion and emotion will provoke action. Be prepared!